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Return & Exchanges

EXCHANGE IS ALLOWED to meet the following conditions:

  1. Product can be exchanged within 7 days from the date the product is received

  2. Product not purchased with discount 50% or more

  3. Product redemption is only applicable for size and / or color replacement, redemption will commence if the requested product is available

  4. Returned products are never used and in original condition complete with price tags and without damage including stains, broken seams, missing buttons, loose threads, or other conditions that make the product defective or damaged.

  5. Box / pack of brand / product in original condition and complete with other complementary merchandise such as carton / clothes hanger / sticker / ribbon / strap / poly bag / plastic and other items that are part of the whole product wrapping.

  6. Only 1 redemption is applied and when the redemption has been fulfilled, it is not allowed to return the product.

THE REFUND ONLY APPLIES to the following conditions:

  1. Product return requests are acceptable only if the product is NOT purchased with a 50% or more discount and within a maximum of 7 days from the date the product is received

  2. Returns can be made by contacting our customer service

  3. You are required to deliver the product to us.

  4. Our consumer services will validate your refund request in accordance with product return policy and arrange to take the product from your shipping address by the specified courier.

  5. Items returned should be in their original condition and include all forms of product wrapping and completed return forms.

  6. We will process your refund request if the products we receive have met our policy regarding product returns

  7. The refund option depends on the payment method used at the beginning of the transaction.

Refund Options

Time period

Store Credit

48 hours

Credit Card Reversal (For Credit Card Payment)

7-14 working days

Bank Transfer (For Payment With Bank Transfer)

7-14 working days